General Terms and Conditions (GTC)

Holiday accommodation MiraMore - Design Apartments
Poljana I 27, 51550, Mali Lošinj, Croatia

Landlord: Dr. Ivana & Steffen Moreano Guerra, Dorfstr. 22, 85435 Erding, Germany

1. Arrival / Departure

The apartments can be occupied from 2 p.m. Departure must take place no later than 10:00 a.m. on the day of departure. Other arrival and departure times can be agreed individually with the landlord. If the tenant does not show up by 10 p.m. on the day of arrival, the contract is considered terminated after a period of 24 hours without notifying the landlord. The landlord can then freely dispose of the property. There will generally not be a (proportionate) refund of the rent due to early departure. If non-tenant guests (visitors) are staying overnight, the landlord must be informed of the number of visitors and the length of stay before arrival. The rental costs may possibly increase.

2. Payment

The rental agreement becomes valid upon receipt of the deposit on the landlord's account. The deposit of 20% of the rental amount is due within seven days of receipt of the booking documents. After the deposit has been made, payment of the remaining amount is due 30 days before departure. If the payment deadlines are not met, the landlord can withdraw from the contract. Non-payment is considered a withdrawal and entitles you to re-rental. The total amount stated in the rental agreement includes the additional costs (water, energy, final cleaning, waste) as well as the service fee (towels, bed linen).

3. Resignation

The tenant can withdraw from the contract at any time. Withdrawal must be made in writing (letter or email). In the event of withdrawal, the tenant is obliged to compensate for the damage caused:

• free of charge from the day the tenant receives the deposit until the 121st day before the start of the rental period
• from the 120th day to the 61st day before the start of the rental amount of the deposit
• from the 60th day to the 15th day before the start of the rental period 50% of the total price
• from the 14th day to the 8th day before the start of the rental period 80% of the total price

If you cancel less than eight days before the start of the rental, the full travel price must be paid. The date of receipt of the cancellation message counts. Amounts already paid will be offset. A replacement person who enters into the contract under the stated conditions can be provided by the tenant. A written notification is sufficient. With the booking documents, the tenant receives a recommendation to take out travel cancellation insurance.

4. Obligations of the tenant

The tenant undertakes to treat the rented items (holiday home, inventory and outdoor areas) with care. If damage to the holiday home and/or its inventory occurs during the rental agreement, the tenant is obliged to report this immediately to the landlord or, if necessary, to the property management. Defects and damage discovered upon arrival must be reported to the landlord or, if necessary, to the property management immediately (by 8 p.m. on the day of arrival), otherwise the tenant will be liable for this damage. A reasonable period of time must be allowed to rectify damages and defects.

Claims arising from complaints that are not immediately reported on site are excluded. Complaints that are only received by the landlord at the end of the stay or after leaving the holiday home are also excluded from compensation. If any service disruptions occur, the tenant is obliged to do everything reasonable within the scope of his legal obligation to help resolve the disruption and to minimize any damage that may arise. On the day of departure, the tenant must remove personal belongings, dispose of household waste in the designated containers, and store dishes in the kitchen cupboards, clean and washed. The property must be left free of waste.

Subletting the property by the tenant or overnight stays by non-tenants in the holiday apartments and/or on the property without the knowledge of the landlord is generally not permitted (see also point 1). Violations will result in the landlord immediately terminating the rental agreement and the property must be vacated immediately. If the tenant has forgotten personal property and does not report it, the items left behind will be destroyed after a storage period of 6 months after departure.

Charging electric cars on the holiday home's power grid is strictly prohibited. The cross sections of the cables are not designed for this. There are several e-charging stations within a 15 km radius.

5. Pets

Pets are unfortunately not allowed in the MiraMore - Design Apartments.

6. Data protection

The tenant agrees that necessary personal data will be stored, changed and/or deleted as part of the contract concluded with him. All personal data is treated with absolute confidentiality and will not be passed on to third parties. The tenant has the right to object to the storage of his data at any time. The deletion will take place within a reasonable period of time if there are no legal requirements (e.g. from a tax perspective) to the contrary.

7. Liability

The tender was created to the best of our knowledge. We are not liable for any influence on the rental property due to force majeure, normal power and water outages or storms. Likewise, no liability is accepted if unforeseeable or unavoidable circumstances occur, such as official orders, sudden construction sites or disruptions caused by natural and local events. However, the landlord is happy to help resolve the problems (as far as possible). The landlord is not liable for the use of the play and sports equipment provided. The tenant's arrival and departure is his or her own responsibility and liability. The landlord is not liable for personal items in the event of theft or fire. In this respect, the tenant waives any claims for damages. The tenant is fully liable for intentional destruction or damage.

8. Final provisions

Photos and text on the website or in the flyer and other marketing documents serve to provide a realistic description. 100 percent compliance with the rental property cannot be guaranteed. The landlord reserves the right to make changes to the furnishings (e.g. furniture) provided they are of equal value. If one or more provisions of these terms and conditions are or become invalid, this will not affect the effectiveness of the remaining conditions. The ineffective regulation must be replaced by an effective one that comes closest to the economic and legal will of the contracting parties. German law applies. The place of jurisdiction and place of performance is the landlord's place of residence.

01/01/2022